# Frequently Asked Questions

Find answers to common questions about our Hajj and Umrah taxi services

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Booking with Merwa Transport is simple and fast – and we encourage using WhatsApp for instant confirmation.

- WhatsApp: Click the green WhatsApp button anywhere on our site (or save our number +966 54 549 6149). Send your pickup location, drop-off, date, time, group size and cars required. We'll confirm within minutes.

Our 24/7 team is ready to assist you via WhatsApp. No app? Send an WhatsApp or call the same number.

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Yes, absolutely! Merwa Transport operates 24 hours a day, 7 days a week, 365 days a year. We understand that flight arrivals and prayer times don't follow a 9-to-5 schedule. Whether you need a ride for Fajr prayer at 4 AM or a late-night airport pickup, our drivers are always ready to serve you.

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Yes, we specialize in airport transfers! We provide pickup and drop-off services at all major Saudi Arabian airports including:

- King Abdulaziz Airport (JED) - Jeddah
- Prince Mohammed Airport (MED) - Madinah
- King Khalid Airport (RUH) - Riyadh
- Taif Regional Airport (TIF) - Taif
- All Airports in Saudi Arabia

Our drivers track your flight and adjust pickup time automatically in case of delays. We also offer meet-and-greet service with a signboard at the arrival hall.

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Absolutely. All our drivers are:

- Licensed and professionally trained
- Experienced with Saudi roads and traffic conditions
- Knowledgeable about all holy sites and Ziyarat locations
- Background-checked and vetted for your safety
- Trained in customer service and respect for pilgrims

Many of our drivers have been serving Hajj and Umrah pilgrims for over 10 years.

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Yes, we offer comprehensive Ziyarat tours in both Makkah and Madinah. Our tours include:
Makkah Ziyarat:

- Jabal Al-Nour (Cave of Hira)
- Jabal Thawr
- Mina, Arafat, Muzdalifah
- Masjid Ayesha (Miqat)
- Hudaibiyyah

Madinah Ziyarat:

- Quba Mosque
- Masjid Qiblatain
- Uhud Mountain
- Masjid Al-Fath
- Jannat Al-Baqi

Tours can be customized based on your preferences and time availability.

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We provide services across Saudi Arabia with extensive coverage including:
Makkah
Madinah
Jeddah
Riyadh
Taif
Al Ras
Asfan
Masjid Ayesha
Haram
Badr
Uhud
Quba
Qiblatain
Mina
Arafat
Muzdalifah
Jabal Al-Nour
Jabal Thawr
Hudaibiyyah
All Saudi airports

If your destination isn't listed, contact us and we'll arrange transportation for you.

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We keep it simple and transparent: payment is only in CASH (Saudi Riyals).

- Pay the fare directly to your driver in Saudi Riyals upon arrival.
- Prices are fixed at the time of booking – no hidden charges.
- We do not accept cards, credit, or online transfers. Please have the exact amount ready if possible.
- Special rates for groups and frequent travelers are quoted via WhatsApp and payable in cash.

Ensure you have sufficient cash for your journey, especially for longer intercity trips.

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We maintain a modern fleet of vehicles to suit all group sizes and preferences:

- Economy: Toyota Camry, Honda Accord, GMC (4-5 passengers)
- Family/Minivan: Hyundai Staria (7 passengers)
- Group Transport: Toyota Coaster (15+ passengers)

All vehicles are air-conditioned, sanitized, and well-maintained. Child seats available on request.

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Safety is our top priority. We implement rigorous safety measures:

- Regular vehicle maintenance and inspections
- GPS tracking on all vehicles
- Professional, licensed drivers with clean records
- Comprehensive insurance coverage
- 24/7 customer support for emergencies

Our vehicles are equipped with safety features including airbags, seatbelts for all passengers, and first aid kits.

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While we accept last-minute bookings (even 1 hour before travel) via WhatsApp, we recommend booking at least 24 hours in advance during regular seasons, and 48-72 hours in advance during peak Hajj and Umrah seasons (Ramadan, Dhul Hijjah). This ensures vehicle availability and allows us to better serve you. However, our 24/7 service means you can always try for immediate bookings via WhatsApp.

## Ready for Your Spiritual Journey?

Let us take care of your transportation needs so you can focus on your worship.

Book via WhatsApp View Our Fleet